Terms & Conditions of 299bte

1. Acceptance of Terms

By accessing, registering on, or otherwise using the 299bte platform — including its casino, sportsbook, promotional programmes, live chat support, and any associated mobile interface — you confirm that you have read, understood, and accepted these Terms & Conditions in full. This acceptance is a prerequisite for the use of any 299bte service.

These Terms apply to every visit to the 299bte platform and to every transaction, wager, or interaction you undertake while logged in to your account. If you are accessing the platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms. In practice, however, 299bte accounts are strictly personal and non-transferable — see Section 3 for full details on account ownership rules.

Acceptance of these Terms also implies acceptance of 299bte's Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these Terms by reference. Where any conflict exists between those documents and these Terms, these Terms shall prevail unless expressly stated otherwise.

2. Eligibility and Age Restriction

To be eligible to register and maintain an active 299bte account, you must satisfy all of the following conditions at the time of registration and at all times during which your account remains active:

• You are at least 18 years of age.
• You are accessing the platform as a private individual, not as a representative of a corporate or institutional entity for wagering purposes.
• You are not a current employee, contractor, or immediate family member of an employee or contractor of 299bte or any of its affiliated game providers.
• You are not prohibited from gambling by a self-exclusion programme, court order, or similar restriction that applies to you personally.
• You have not previously had a 299bte account closed due to Terms violation, fraud, or abuse.
• All personal information you provide during registration is accurate, current, and truthful.

299bte reserves the right to request identity verification documents at any stage of the account lifecycle — including at registration, before processing a withdrawal, or in response to a compliance review. Failure to provide requested documentation within a reasonable timeframe may result in account restriction or closure.

3. Account Registration and Management

3.1 One Account Per Player

Each individual is permitted to hold exactly one active 299bte account. Operating multiple accounts — whether using the same identity or different identities — constitutes a material breach of these Terms. Where duplicate accounts are identified, 299bte will close all accounts associated with that individual, and any balances across those accounts may be forfeited pending an investigation into the circumstances of the duplication.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your 299bte account login credentials. You must not share your username, password, or any one-time authentication codes with any other person. Any activity that occurs under your account credentials is your responsibility, whether or not it was authorised by you. If you suspect that your account has been accessed without your authorisation, you must notify 299bte support immediately via live chat or email at [email protected].

3.3 Account Information Accuracy

You are required to keep your account information — including your registered name, date of birth, phone number, and payment method details — accurate and up to date. Discrepancies between the name on your 299bte account and the name on your verified payment accounts (bKash, Nagad, Rocket, or bank accounts) may delay withdrawal processing and trigger a KYC review. Deliberately falsifying account information is grounds for immediate account closure and forfeiture of funds.

3.4 KYC Verification

As part of our commitment to security and compliance, 299bte may require Know Your Customer (KYC) verification at any point. Documents typically requested include a government-issued photo identity document (National ID card, passport, or driving licence) and, where relevant, proof of ownership of the payment method used for deposits. KYC requests will be communicated to your registered email address with clear instructions on how to submit documents securely.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

299bte currently accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). 299bte does not charge a platform-level fee on standard deposits or withdrawals, though your payment provider may apply its own transaction charges — please check with your provider.

4.2 Minimum Deposit and Withdrawal Thresholds

The minimum single deposit amount at 299bte is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits vary by payment method and account verification status. Players who have completed enhanced KYC verification are eligible for higher limits. Please refer to the Cashier section of your account dashboard for the current limits applicable to your account.

4.3 Withdrawal Processing

Withdrawals at 299bte are processed to the same payment channel used for the player's most recent qualifying deposit, subject to KYC verification status. Standard withdrawal requests are reviewed and processed within 24 hours of submission. During peak periods — such as major BPL matchdays or Eid — processing times may extend slightly, though 299bte aims to process all withdrawal requests within 48 hours at maximum. Withdrawals of amounts exceeding ৳50,000 in a single transaction may be subject to additional compliance review.

4.4 Currency and Conversion

The 299bte platform operates exclusively in Bangladeshi Taka (BDT). No currency conversion is performed on the platform. If you initiate a transaction using an international card (Visa or Mastercard) in a currency other than BDT, any applicable currency conversion will be handled by your card issuer at their prevailing exchange rate, and 299bte bears no responsibility for the resulting conversion amount or associated fees.

5. Bonuses and Promotions

5.1 General Bonus Terms

All promotional offers available on the 299bte platform — including welcome bonuses, deposit match bonuses, free spins, reload bonuses, and cashback promotions — are subject to the specific terms published alongside each offer. Where those specific terms conflict with this section, the specific offer terms shall take precedence for that particular promotion.

5.2 Wagering Requirements

Unless explicitly stated otherwise in the specific offer terms, all bonus funds awarded to a 299bte account are subject to a wagering requirement before they — or any winnings generated from them — may be withdrawn. The applicable wagering multiplier is stated on each individual promotion page. Wagering requirements must be met within the stated time limit from the date the bonus is credited to your account. Failure to meet the requirement within the time limit will result in the bonus and any associated winnings being removed from your account.

5.3 Bonus Eligibility and Restrictions

Each 299bte promotion specifies which game categories or titles contribute to wagering requirements and at what percentage. As a general principle, live casino table games and sportsbook wagers with odds below specified thresholds typically contribute at a lower rate than slots. Players found to be using low-risk or arbitrage betting strategies to clear bonus wagering requirements in a manner inconsistent with genuine gaming activity may have their bonus voided and any associated winnings forfeited.

5.4 Abuse of Bonuses

299bte operates a zero-tolerance policy toward bonus abuse. This includes, but is not limited to: claiming the same welcome bonus more than once, exploiting technical errors that result in unintended bonus credits, and coordinating with other players to divide risk on bonus-funded wagers. Where bonus abuse is confirmed following an investigation, 299bte reserves the right to void all bonuses and winnings associated with the abusive activity and to permanently close the player's account.

6. Betting and Gaming Rules

6.1 Sports Betting

All sportsbook wagers placed on the 299bte platform are subject to the specific rules of the relevant sport and event type. For cricket — including BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers bilateral series — in-play betting markets are settled based on the official result declared by the governing body of the competition. In the event of match abandonment, postponement, or cancellation, 299bte's settlement rules for the affected market will apply as described in the sportsbook rules section of your account area.

6.2 Casino Games

All casino games available on the 299bte platform — including slots, live dealer tables, table games, and specialty games — operate under the rules established by the respective game provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). Published Return-to-Player (RTP) percentages are provided by the game suppliers and represent theoretical long-run averages, not guaranteed outcomes for any single session.

6.3 Errors and Malfunctions

In the event of a technical malfunction, software error, or communication failure that affects the outcome or settlement of any wager, 299bte reserves the right to void the affected bets and return the staked amounts to the players' accounts. No player is entitled to retain winnings resulting from a game malfunction. 299bte will make reasonable efforts to notify affected players of any void settlements and to process refunds promptly.

6.4 Maximum Win Limits

Individual game sessions and single bet payouts may be subject to maximum win limits as established by the relevant game provider or as applied by 299bte at the platform level. Where a maximum win limit applies, it will be displayed within the relevant game interface or in the applicable game rules. Winnings exceeding the stated maximum will be capped at the limit, regardless of the nominal outcome of the game round.

7. Prohibited Conduct

The following activities are strictly prohibited on the 299bte platform. Engaging in any of these activities constitutes a material breach of these Terms and will result in account suspension pending investigation, potential permanent closure, and forfeiture of funds:

• Multi-accounting: Operating more than one 299bte account under any identity, whether your own or another person's.
• Fraudulent deposits: Using stolen, unauthorised, or fraudulently obtained payment credentials to fund your account.
• Chargebacks: Initiating a payment dispute or chargeback with your payment provider for a transaction that was legitimately processed and reflected in your 299bte account.
• Collusion: Coordinating with other players to gain an unfair advantage in poker or any other competitive game format offered on the platform.
• Use of automated tools: Deploying bots, scripts, macros, or any automated betting or decision-making software to interact with the 299bte platform.
• Exploitation of errors: Deliberately exploiting software bugs, pricing errors, or display glitches to generate winnings that would not have been available under normal operating conditions.
• Match fixing or insider information: Placing wagers based on insider knowledge of a predetermined sporting outcome, or any activity connected to match fixing or the corruption of sporting events.
• Money laundering: Using the 299bte platform as a vehicle to deposit, transfer, or withdraw funds connected to criminal activity.
• Impersonation: Registering under a false identity or using another person's verified identity documents to create or operate an account.

299bte cooperates fully with law enforcement agencies and relevant authorities in Bangladesh and internationally in relation to any suspected fraudulent, criminal, or prohibited activity identified on the platform.

8. Account Suspension and Closure

8.1 Suspension by 299bte

299bte reserves the right to suspend any account immediately and without prior notice where there is reasonable suspicion of Terms violation, fraudulent activity, identity discrepancy, unusual transaction patterns, or any other circumstance that, in 299bte's reasonable judgement, warrants immediate protective action. During a suspension, access to funds may be temporarily restricted pending the outcome of an investigation. 299bte will inform the affected player of the suspension and the general nature of the concern via their registered email address within 72 hours of the suspension being applied, except in cases where disclosure would compromise an active investigation.

8.2 Closure by the Player

You may request the closure of your 299bte account at any time by contacting our support team via live chat or by emailing [email protected]. Account closure requests are processed within 5 business days. Any verified balance remaining in your account at the time of closure will be refunded to your registered payment method, subject to the completion of any outstanding KYC requirements and the absence of any pending withdrawal holds. Bonus funds and pending bonus winnings are not refundable on account closure unless they have already satisfied all applicable wagering requirements.

8.3 Responsible Gaming Closures

Players who request account closure under the responsible gaming self-exclusion programme are subject to the specific terms and minimum exclusion periods described in Section 10 of these Terms and on the dedicated Responsible Gaming page. Self-exclusion closures are processed with priority and are not subject to the standard 5-business-day window described in Section 8.2 — they take effect as quickly as technically possible.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 299bte and its affiliates, directors, officers, employees, agents, and game provider partners shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the 299bte platform, regardless of the cause of action or the theory of liability asserted, and even if 299bte has been advised of the possibility of such damages.

Without limiting the foregoing, 299bte specifically excludes liability for:

• Loss of winnings resulting from a technical malfunction, network outage, or platform error, where the affected wagers have been voided and the staked amounts refunded.
• Delays in withdrawal processing caused by your payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) that are outside 299bte's control.
• Losses arising from your failure to maintain the security of your account credentials.
• Losses resulting from your participation in gambling activity that you knew or should have known was inconsistent with your personal financial circumstances or mental health.
• Any regulatory, legal, or tax consequences arising from your use of the platform in your jurisdiction.

299bte's total aggregate liability to you in respect of any single claim or series of related claims shall not exceed the total amount you deposited into your 299bte account in the 30 calendar days preceding the event giving rise to the claim.

10. Responsible Gaming

299bte is committed to providing a safe, fair, and enjoyable gaming environment for all players. We recognise that for a small proportion of users, gambling can become problematic, and we take our responsibility in this area seriously. The following tools are available to every 299bte account holder through the Responsible Gaming section of the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on total deposits. Reductions to existing limits take effect immediately. Increases to existing limits are subject to a mandatory 24-hour cooling-off period before they become active.
• Loss Limits: Set a maximum amount you are willing to lose over a defined period. As with deposit limits, reductions are immediate and increases carry a 24-hour delay.
• Session Time Reminders: Configure on-screen notifications that alert you when you have been playing for a set duration, helping you stay aware of time spent on the platform.
• Cooling-Off Periods: Temporarily suspend your account for a period of 1, 7, or 30 days. During a cooling-off period, all deposit and wagering functionality is disabled. Withdrawals of verified balances remain available during cooling-off.
• Self-Exclusion: Permanently or long-term close your account under our self-exclusion programme for a minimum period of 6 months. Self-exclusion can be requested at any time via the account dashboard or by contacting support. Once active, self-exclusion cannot be reversed before the stated minimum period has elapsed.

If you feel that your gambling is becoming a problem, we strongly encourage you to make use of these tools and to contact our support team. Our support agents are trained to handle these conversations with care and discretion. You can also find comprehensive guidance on our dedicated Responsible Gaming page. 299bte operates under an 18+ only policy without exception.

11. Amendments to These Terms

299bte reserves the right to modify, update, or replace any portion of these Terms & Conditions at any time. The most current version of these Terms will always be available at 299bte.com/terms-conditions. The "Effective" date displayed at the top of this page indicates when the current version entered into force.

For material changes — defined as changes that significantly affect player rights, financial obligations, or the scope of permitted or prohibited conduct — 299bte will provide advance notice to registered players via the email address on file. The notice period for material changes will be no less than 7 calendar days, except where shorter notice is required by law or to address an urgent security or compliance concern.

Your continued use of the 299bte platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and request account closure in accordance with Section 8.2 of these Terms. Any wagers placed or transactions completed before the effective date of an amendment remain governed by the Terms that were in force at the time of those transactions.

12. Contact and Disputes

12.1 Contacting 299bte

For questions, complaints, or disputes relating to these Terms & Conditions or any aspect of your 299bte account, you may contact our support team through the following channels:

• Live Chat: Available 24/7 directly from your account dashboard. Average response time under 3 minutes during peak BST hours.
• Email: [email protected] — responses within 24 hours.

When raising a dispute, please provide your account username, a clear description of the issue, and any relevant transaction references or dates. This information allows our team to investigate and respond efficiently.

12.2 Dispute Resolution Process

299bte operates a two-stage dispute resolution process. In the first instance, disputes are reviewed by our Customer Support team, who aim to resolve the matter within 5 business days. If you are not satisfied with the outcome at that stage, you may escalate the matter to our Compliance team by clearly stating "Formal Dispute Escalation" in your written correspondence. Escalated disputes are reviewed within 10 business days and a final written decision will be communicated to your registered email address.

12.3 Governing Language

These Terms & Conditions are written and shall be interpreted in the English language. In the event of any discrepancy between the English version and any translated version of these Terms, the English version shall prevail in all respects.